InsureScales Dialer Admin

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InsureScales Dialer Admin

progressive_agent_readychecking access…AgentWallboard

Runtime health

progressive_agent_ready and power_agent_ready allow one active attempt per human. predictive_guarded is server-managed and fail-closed on staffing and abandonment evidence. Random and automatic voicemail dialing are off.

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Campaign dialing mode

Select a campaign.

Power advances one agent to the next lead only after a saved disposition. Predictive never starts from a browser and remains blocked until its server worker, voice plane, staffing, and 30-day abandonment checks are green.

Lead administration

IDLeadPhoneCampaignStatusAssignedPriorityTags

Caller ID health

Inbound callback routes

QA review queue

CallAgentCampaignDateDurationRecording

Reports

Scheduled reports

Campaign scripts

Agent schedule